Our Customers Speak
Customer Satisfaction Process
The survey process using Customer Satisfaction Indicators (CSI) is independently designed and managed to encourage our customers to speak to us about:
- Their purchase experience
- Their service experience
- Their impression of our facility
- Their perception of our team
And... the likelihood of doing business with us again!
Customer Satisfaction Results
In 2009, Nurse Chevrolet Cadillac was rated by customers as one of the top 3 dealers in the area for Sales satisfaction. In Service satisfaction, our customers' ratings have placed us among the top 5 dealers in Canada.
Our goal is to continuously work to better our customers' judgment of our services!
Testimonials
"Completely satisfied with the demo and purchasing process is an understatement. Everything was handled with a truly friendly atmosphere. We hadn't bought a vehicle from Nurse recently, but my wife and I are certain that our next purchase will be with the same dealer and sales consultant. Thanks for the opportunity to acknowledge the way we were so well treated."
"Our salesperson went above and beyond and was more than helpful in every way. The best sales experience we've ever had."
"Can't give enough praise for the way we were treated by our salesperson. Not so at the dealership we bought our last Malibu at!"
"My Service Advisor is always very professional with his attention to me or members of our family. More important, he is always friendly."
"Thanks you to my Service Advisor. Very professional and my vehicle was ready on time as promised."
