Our Customers Speak
Customer Satisfaction Process
The survey process using Customer Satisfaction Indicators (CSI) is independently designed and managed to encourage our customers to speak to us about:
- Their purchase experience
- Their service experience
- Their impression of our facility
- Their perception of our team
And... the likelihood of doing business with us again!
Customer Satisfaction Results
Throughout 2011, Nurse Chevrolet Cadillac has been consistently rated by customers as one of the top 2 dealers in Ontario for Sales and Service satisfaction. Our goal is to continuously work to better our customers' judgment of our services!
Testimonials
"Your Service Consultant could not have been more helpful. It is employees like him which makes customers return to Nurse for service.”
“Not only is the building an absolutely beautiful place to be in, so spacious and bring, the cafeteria, but your staff just made you feel like coming back again. I felt great being in there to have our vehicle serviced.”
“I just wanted to say what a wonderful car buying experience I recently had. Aside from how great the car is, the dealership made the experience even better.”
“I have had my oil changed twice with your dealership and the staff has been great, professional, courteous and puts the customer first. I will return because of them.”
“Recently I had some collision body work done on my vehicle. I just wanted to express how satisfied I am with the quality of work and service provided by the team in the Collision Centre. They listened to my needs and concerns and went out of their way to meet them. Should I ever need body work services again, I know where to go.”
